Tourism quality

At the Maison du tourisme du Livradois-Forez, we strive to offer every visitor a“zero-defect” trip.From the moment you plan your trip, you’ll benefit from theexpertise of professionals who know their territory inside out. Whether you’re looking for adventure in our vast forests, relaxation or cultural enrichment, we’re here to guide you. Our recommendations are based on in-depth, up-to-date knowledge of the best the Livradois-Forez has to offer.

We take care to select activities and accommodation that match your personal tastes and quality requirements. By drawing on our local expertise, you can be assured of an authentic and memorable experience, with peace of mind. Our mission is to make your visit a series of perfect, seamless and enriching moments. With the Maison du tourisme du Livradois-Forez, embark on a “zero-defect” journey.

Freedom, Quality, Satisfaction.

La Maison du tourisme du Livradois-Forez, at your service!

Since 2021, the Maison du tourisme du Livradois-Forez has been working to obtain the Qualité tourisme mark. It distinguishes the best destinations in France for their excellence in hospitality quality.Thanks to our commitment to the Qualité tourisme mark, we can accompany our visitors at every stage of their stay, offering them a tailor-made experience that precisely meets their expectations and needs.

Committed to preserving our magnificent territory, we integrate sustainable development criteria into our practices and make information available to help you enjoy the most eco-responsible stay possible.

Our quality control is uncompromising. We constantly monitor our e-reputation and visitor satisfaction through regular surveys. Your feedback and complaints are taken very seriously, as they guide us towards continuous improvement. It’s all part of our promise to offer you a “zero-defect” vacation, where you are listened to and valued from the beginning to the end of your stay.

Obtaining the “Qualité tourisme” label is not our final goal, but rather our desire to continually improve the quality of our welcome. Our efforts are reinforced by solid internal management, rigorous staff training and constant dialogue within our team.

Your participation is essential to making your stay even more memorable

At the Maison du tourisme du Livradois-Forez, we’re committed to providing a first-rate tourism experience, but your cooperation is crucial to helping us maintain and improve the quality of our services. That’s why we strongly encourage you to take part in our satisfaction surveys and let us know what you think, whether positive or negative. We’ve integrated an easy-to-use form designed to collect your feedback in a structured and efficient way. This enables us to understand your needs and expectations in detail, and to react quickly to make significant improvements.

Access our satisfaction survey and help us improve the quality of our services.

Satisfaction survey
Estimated time: 3-4 minutes

It’s particularly important that you explain in detail any bad experiences you may have had. The details you provide are invaluable, as they guide us in our continuous effort to improve the welcome and services we offer. By sharing with us the less satisfactory aspects of your stay, you contribute directly to the evolution and improvement of the tourism experience for all future visitors.

If you have any feedback to share with us, we invite you to send us an e-mail to the following address
ecoute.client@vacances-livradois-forez.fr

Be sure to include as much factual information as possible, as well as your contact details (surname, first name, e-mail address and telephone number). This information is essential if we are to process your request efficiently and accurately.We promise to get back to you as soon as possible, and to keep you informed of the outcome of your request.

Your feedback is a precious gift that helps us to offer ever better experiences to every visitor to the Livradois-Forez region.The future of tourism in Livradois-Forez is partly in your hands – we’re counting on you!

Tell us all about it!

FAQ about the "Qualité Tourisme" label for Tourist Offices

What is the "Qualité Tourisme" label?
The “Qualité Tourisme” label is a mark awarded by the French government to recognize tourist establishments for their quality of service. The label aims to improve the quality of tourism services in France and ensure a high-quality visitor experience.
How can a tourist office obtain the "Qualité Tourisme" label?
It must follow a rigorous evaluation process that includes an audit of its services carried out by an approved external person according to strict criteria. These criteria cover reception, staff competence, clarity and accuracy of information, cleanliness of premises, management of customer relations, and the structuring of all the tourist office’s services.
How long is the "Qualité Tourisme" label valid?
The Qualité tourisme mark is awarded for a period of 5 years. The tourist office must undergo a new assessment in the form of an audit to ensure that quality standards are still being met, and that continuous improvements are implemented to ensure renewal of the mark.
Does the entire offering promoted by a branded tourist office meet the requirements of the Qualité Tourisme mark?
The mark is awarded to the tourist office, and therefore evaluates the actions that fall within its mission. Operators such as accommodation and activity providers are free to engage in a continuous improvement process to obtain the mark or not.
What can I do if my experience doesn't meet Qualité Tourisme standards?
We recommend that you make your comments directly to the tourist office concerned, ideally in writing to formalize your concerns. Explain clearly but courteously the specific aspects that did not meet your expectations.
Ask for immediate clarification or rectification if possible. Sometimes problems can be resolved on the spot to improve your experience.
What can I do if my experience doesn't meet the standards of the "Qualité Tourisme" label?
We recommend that you make your comments directly to the tourist office concerned, ideally in writing to formalize your concerns. Explain clearly but courteously the specific aspects that did not meet your expectations.
Ask for immediate clarification or rectification if possible. Sometimes problems can be resolved on the spot to improve your experience.